I think that conflict is normal between people but its solution is not always easy. My goal as mediator is to create a climate of respect and calm where the differences between the parties in dispute can be explored and resolved, preserving the dignity and personal value of each participant in the mediation process.
My approach as a mediator focuses on helping people in conflict come to their own solutions. The idea behind this approach is that the parties involved in the problem are probably the ones who know most about the intricacies of their own situation and therefore are the ones in the best position to find lasting solutions to the problem that afflicts them.
The mediation process that I develop as a mediator also intends that the participants can be more aware of the nature of the possible mistakes made to analyze with them the best way to try to avoid them in the future. Identify the tools that enable them to better address future misunderstandings and disagreements.